![]() During the purchasing process we could have saved money by going to a larger dealership or purchasing one from Boise/Seattle, but we always want to support local businesses and keep money in our local economy (cash purchase). The finger pointing began and it is particularly frustrating as a consumer when we are struck with a product that is not reliable. ![]() When I inquired on the status I was informed it was with Honda and out of their control. We received a letter from CDA Honda approximately a month ago indicating Honda was reviewing our case and have had zero follow up from Ken Snyder or anyone else at CDA Honda. After all of the transportation hardships we have dealt with for the past year and a half, the thought of paying more money (for a vehicle that might function better) just seemed completely unreasonable. Ken asked if 'swapping out' the vehicle would work for us (that was my request under the lemon law) however, what he really meant was trade it in as we found out in the process when his staff sprang to life with the excitement of selling a new car. In our conversation he spoke highly of what Honda does to take care of their customers and really supports the local dealerships. We consulted legal counsel under the lemon law and also met with the General Manager Ken Snyder as CDA Honda is a local company and our preference is to get the reliable vehicle we thought we were purchasing. Our vehicle currently has about 30,000 miles and is still under warranty, but we are beyond concerned about the warranty expiring. As a working mom with three kids to drive to/from school and activities dealing with these issues has been a significant burden on our family. At that time they replaced the injector set as well as some cylinders, which if not under warranty this would have totaled just over $2,000. About a week later the light was back on and they determined not all of the cylinders were properly functioning (keep in mind this has been a long running issue). If the vehicle had not been under warranty this would have cost us approximately $800 to repair. After several visits associated with the emission issue, they replaced the catalytic converter and two gaskets, which did not resolve the issue. ![]() The emission issue resulted in numerous visits for repairs (sometimes reported as an oil change) when we brought the vehicle in and they would perform the regular maintenance in conjunction with the warranty work. We started having service issues at approximately 10,000 miles which included the back up camera not working, the navigation system failing, a rear window leak that required multiple visits to the dealership, traction control issues, and the most significant issue was the 'Emissions System Problem'. We purchased a 2017 Honda Pilot in December 2016 with the hope of buying a nice, reliable vehicle based on Honda's reputation.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |